We are currently seeking for a talented Technical Support Specialist with German.

Your Responsibilities:

  • Provide technical support of B2B customer and monitoring on a reporting platform
  • Diagnose and resolve technical issues executing user administration, troubleshooting and tickets management
  • Search for root cause and analyze regular questions about reports to give the best advice and resolve their query
  • Define operational alerts and associated thresholds for alerting
  • Collaborate on technical issues with stakeholders from other levels and functions seeking support where required

Requirements:

  • Excellent command of English and German (spoken and written)
  • Strong relationship management and social skills
  • Problem solver with good analytical skills

Experience with any front-end reporting tool is not mandatory but would be an advantage

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Who we are

Adastra is a global IT company, offering premier class services and solutions in various sectors, facilitating the transition to the digital era. 

We work in international teams and on projects for leading global financial, automotive, telecommunications and insurance pioneers.

We pride ourselves in accepting the challenge of mastering cutting-edge technologies to empower our clients achieve great outcomes. What gives us satisfaction is the opportunity to apply innovation in our jobs daily, inclusive of areas such as Cloud, Managed Services, Big Data, AI, IoT, Blockchain, Data Monetization and RPA.

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Employee Perks & Benefits

MultiSport card

Additional health insurance

Free German language classes

Employee referal program with awards

Corporate discounts

Free drinks in the office

Gaming and relax area

Internal events and CSR programs

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Offices in Bulgaria

Sofia, Plovdiv, Varna

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Professionals

working in international teams

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Projects

for leading global financial, automotive, telecommunications and insurance pionerrs

Develop your career with Adastra


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